As people rely more on the internet daily, you must utilize it to run a successful business.
Younger generations use social media and search engines to learn about the latest news or find solutions to their problems. If you’ve been marketing in your community, but don’t have a strong online presence, you can easily get lost in the crowd.
Read below to learn about the most effective customer engagement strategies for 2023!
1. Join Social Media
One of the best ways to increase customer engagement is by joining social media.
More than 75% of consumers check social media and online resources before purchasing. Social media profiles are a great platform to showcase your company and get noticed in the community.
Each time you make a post or engage with the community, you promote your brand. This is also an excellent platform for displaying videos and photos to help you stand out in your industry. Make sure you use trending hashtags and join local pages so new customers can discover your brand!
2. Implement a Loyalty Program
As you work your way down the marketing funnel, you will likely come across the idea of loyalty programs.
Although you must be prepared to make an initial investment, these programs tend to be successful. Customers are more engaged when they have a chance to earn points and rewards or gain access to discounts. For an engaging loyalty program, you need to find effective incentives that will keep customers returning.
3. Be Consistent
If you don’t follow a digital marketing plan, customers won’t rely on your company.
Long stretches between marketing campaigns and online posts could be hindering your sales. People will question your professionalism or go with another choice since the info is readily available. These content marketing basics can help you increase visibility and improve authority.
On social media pages, try to post a few times a week. Since consumers’ social media pages follow an algorithm, you want to increase your odds of interaction. Many recommend posting content in the evening or on Saturdays to get the most engagement.
4. Go Above & Beyond
When it comes to offering customer service, you want to provide the best service possible.
Many people are disappointed with companies when they spend long periods on hold or can’t resolve an issue. If your company goes above and beyond for online and in-person inquiries, it can help with engagement. Customers will quickly learn that your company cares about their experience and helps market your brand to others.
You will never do a disservice to your company by offering excellent customer service.
Does Your Company Lack Customer Engagement?
After each marketing campaign, you need to assess the effectiveness and prepare to adapt.
Increasing customer engagement efforts will help you quickly identify improvements. When you turn to the internet to engage with the community, you can reach a larger audience and display your products or services for free. If your sales have gone stagnant, it may be time to pivot your customer engagement strategies and try something new.
Be sure to check out our site for more content about the customer journey and how to run a successful company!